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Frequently Asked Questions

1. Is it safe to shop on-line at 4glteway.com?

At 4glteway.com, we guarantee your privacy and on-line shopping safety.
We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with 4glteway.com. We do not store any credit card information. 
We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.
We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

 

2. What are the available shipping methods?

4G LTE Solution Eshop offers regular air mail post and registered airmail post shipping methods by charging 10USD. Another option for our customers is welcome to choose Express delivery such as DHL, FEDEX, UPS or EMS for faster delivery. The option and fee information are available via a selection box on the shopping cart page before you checkout. All the Express delivery fee quoted on the checkout page are based on Unite State standard by charging 30USD , if the Express service in your countries (such as Brazil, Russia) cost more and additional fee are needed. We will contact you directly for the payment required.
If you would use your account in the carrier such DHL, FEDEX, UPS to pay for the shipping cost, welcome to remark the information and inform us by email, we will refund your shipping cost and follow your preference.
If you are located in Hong Kong, we will refund the shipping cost and arrange the shipping by Shunfeng. Shipping fee is paid after order received.

 

Fast Delivery: We have warehouses at UK,USA,HK, the order will be shipped out from one of our warehouse depends the stock status. Our system will choose the fastest delivery way to process your order automaticlly.

 

3. Can I change my delivery address after I have placed my order?

You can change your shipping address by landing your account in our system. Address and recipients can be changed when the order status is Order Pending or Waiting for Supplier. When it is showing 'Packing/Processing', please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.
If you cannot change the address using the order tracking page, contact us soon at http://www.4glteway.com/contacts.html

 

4. What payment methods do you accept?

4G LTE Solution Eshop accepts three kinds of payment methods to meet the requirements of different groups: PayPal, Western Union, VISA card. If you can't pay by the above three, pls contact us. We will make invoice for your payment.

 

5.Why is my credit card payment failed?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

 

6. How is the replacement policy? How do I get an Return Merchandise Authorization (RMAs) from 4glteway.com?

4G LTE Solution Eshop modems and routers are produced by manufacturers Huawei & ZTE, or Sierra Wireless, which enjoy good reputation all over the world. While we strive to provide you with quality products at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.

 

7. When will a replacement be sent?

Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

 

8. Can I add an item to my order?

Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, send us email soon and we will try to finish it for you before shipment. If the new itme weights a lot, we will charge reasonable shipping fee accordingly.

 

9. If I do not receive my order number, what should I do?

Please contact us by e-mail immediately or call us for urgent deal.

 

10. My order is shipped. Why am I unable to track my order on the Hong Kong Post page?

Please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK. Here are the reasons for delays of tracking information:
1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.
2, On very rare occasiones, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us via http://www.4glteway.com/contacts.html for order tracking.
This page opens a CS Express ticket for you and you will hear a response within 24-48 working hours (Mon-Fri). Remeber to follow instructions on the page and attach a picture of the partial note/bookmark as instructed.
If there isn't a partial shipment note/bookmark and something is missing, carefully follow instructions on the page and attach pictures showing the front and back of your received package(s). Your pictures show clearly show any labels or stickers on the packages, whether ther are on the front and back of the packages. A staff reply will be sent to you within 48 hours (excluding weekends and holidays).